Digital Product Delivery and Refund Policy

Effective August 21, 2026

Digital delivery

Products are delivered electronically after Stripe confirms payment. The purchaser should receive an email containing access instructions at the email address supplied during checkout. Delivery may be delayed while a payment is pending or under review.

Purchasers are responsible for supplying an accurate email address, checking spam or filtering folders, downloading files promptly, and retaining a secure master copy.

Final-sale policy

Because access to downloadable files is provided digitally and cannot be physically returned, purchases are final after delivery except in the circumstances below or where a refund is required by applicable law.

Eligible refund or replacement requests

• A verified duplicate charge for the same purchaser and product.
• Failure to deliver access after payment is confirmed and after Canon Consulting has had a reasonable opportunity to correct the delivery problem.
• A corrupted, incomplete, or inaccessible file that Canon Consulting cannot replace with a working copy.
• Another circumstance where applicable law requires a refund.

Not ordinarily eligible

• Changing your mind after receiving access.
• Purchasing the wrong product when the product description and price were displayed before checkout.
• Lacking compatible software to edit DOCX or SQL files when the included formats were disclosed.
• Wanting implementation, customization, consulting, data analysis, or legal review that was not included in the product description.
• Inability to obtain a business result from a template, checklist, playbook, or query pattern that requires purchaser adaptation and judgment.

How to request help

Email contact@workwithcanon.com within seven calendar days of purchase. Include the purchaser email address, product name, purchase date, and a description or screenshot of the problem. Do not email payment-card numbers or other sensitive financial information.

When a request is approved, Canon Consulting may first provide replacement access. Approved refunds are returned to the original payment method. Bank and payment-provider processing times vary after a refund is issued.